Our Terms

Ordering From  Memory-Foam-Master :

Browse through our online shop and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order.

Delivery schedule:

We try to process all orders and deliver, where possible, within 24 hours. Whilst most items will be dispatched day of order if placed before 12 noon, please allow up to 48 hours for delivery within the UK. Please make inquiries if not received within 48 hours. Delivery is FREE to mainland England; Wales and most regions of Scotland. If you live in an extreme area of the U.K. please email or call FREE 0800 5 28 29 49 for a delivery cost.

Payment:

Our preferred method of payment is via PayPal which is a secure online payment method which allows you to pay by Debit and Credit Card. We also accept payment by Cheques, or postal orders.( We will only deliver goods when cheques have cleared our bank. )  Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Memory-Foam-Master, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day( if in stock), FREE of any charge.( Please email for return information).

Deliveries to UK mainland

All deliveries are free! to England and Wales mainland and most regions of Scotland, for all other destinations please email for a quote prior to purchase.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling.  Please email us at: sales@memory-foam-master.co.uk for a quote. If the purchaser  requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Memory Foam Master reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging( Vacuum packed products must be returned in their original vacuumed state). The return delivery cost including insurance, is at the expense of the customer. Please email us at admin@memory-foam-master.co.uk if you wish to return goods stating your reasons for return. We will inform you of the return address. We do not refund postage costs unless an item was delivered damaged due to the carriers negligence.

VERY IMPORTANT PLEASE READ!

Items that have been supplied FREE on special promotions will need to be returned in an unused condition and in it's original packaging , if the purchased goods relating to that promotion are being returned. If these FREE promotional items are not returned, or are not in an unused condition then the retail price for these items will be deducted from any refund.

Guarantee:

Our Mattresses have a 15 year limited guarantee under the following terms:

Your mattress will be replaced at your option without charge to you, should it be defective because of faulty workmanship during the first two (2) years of the limited guarantee( other than specific limitations contained herein).

It is understood that this does not include a normal increase in softness in the Vasco material or a decrease in the slow recovery feature, both of which do not affect the pressure relieving properties.

It does, however, cover any deterioration of the Vasco material which causes the Vasco material to have an indentation of greater than two (2) cm which is not associated with a sag in the foundation, box spring or platform. If such a defect appears during the remaining thirteen (13) years of the limited Guarantee, the mattress will be replaced charging the purchaser a prorated charge. The prorated charge will be based on the original purchase price-being the price the purchaser paid at the time he/she purchased the the mattress divided by fifteen (15) (being the years of the the total Guarantee), multiplied by the number of years the purchaser has owned the mattress before the expiry of the Guarantee.  

The cover is guaranteed for two (2) years for faults in material or workmanship.

Two (2) years after the date of purchase of the mattress all the transportation costs shall be the responsibility of the purchaser.

All guarantees contained herein shall not apply if the mattress or cover has been physically damaged including burns, cuts or is abnormally soiled or is unsanitary.

This guarantee is valid only to the original purchaser of the mattress. To make a claim the purchaser must have registered the guarantee with memory-foam-master, and must provide proof of purchase by supplying an invoice or receipt at the time of the claim.

To register your guarantee please email:  admin@memory-foam-master.co.uk  Stating that you wish to register your Guarantee with your invoice number.